Support
Help & support
Answers to common questions, and how to reach us.
Frequently asked
How do I recover a deleted file? Deleted files stay in your trash for 30 days. Open the web app, go to Trash and choose Restore.
Can I access files offline? Yes. The desktop and mobile apps keep a local copy and sync changes when you reconnect.
How do I enable two-factor authentication? Account settings → Security → Two-factor authentication.
Contact us
Email support@memory.alderbow.com and we usually reply within one business day. For service status see the status page.